The pursuit of decent work in precarious contexts : motorbike delivery riders' psychological experiences

Abstract

Digital platforms have reshaped labour markets worldwide, increasing gig work opportunities, particularly for motorbike delivery riders in South Africa, a country grappling with high unemployment. However, these self-employed workers often face a lack of job security, benefits, and protections due to informality, weak labour laws, and deep socioeconomic inequality, highlighting the contrast with the International Labour Organisation’s decent work principles. This research explores the work experiences of platform-based motorbike delivery riders in South Africa, aiming to improve our understanding of platform-based work and decent work experiences in the gig economy. Within a constructivist paradigm, this study adopted a qualitative descriptive design to investigate the experiences of motorbike delivery riders in Gauteng, South Africa, with ten participants each undergoing two interviews. The data were analysed through hybrid thematic analysis. Findings reveal that precarious gig conditions and structural inequalities influence rider’s experiences of decent work, which can be categorised into three interconnected decent work themes: (1) safety and healthcare, (2) income security, and (3) work–life balance. This research underscores the need for context-sensitive applications of the psychology of working theory, acknowledging the complex interplay of economic constraints, access to decent work, and the fulfilment of psychological needs in the gig economy.