A framework for stimulating adoption of ICT in SMEs in developing countries : the case of Zimbabwe

Abstract

The utilisation and adoption of information and communication technologies (ICTs) in small to medium enterprises (SMEs) around the world have had a significant effect on most economies and have resulted in sustainable growth and prosperity. However, most SMEs in developing countries, including Zimbabwe, are still ages behind their counterparts in developed countries with regard to the application of ICTs in business processes. Literature indicates that the Zimbabwean government has failed to stimulate the adoption of ICT and its use in Zimbabwean SMEs in recent decades. A qualitative methodology was employed. This paper presents a validated and implementable ICT adoption framework that the Zimbabwean government can utilise to stimulate ICT adoption in SMEs. The research findings revealed that key factors that impact ICT adoption in Zimbabwean SMEs include a lack of government support, poor policy formulation, implementation and awareness, a lack of finances and inadequate infrastructure.