Librarian Web-based training : an investigation into the Tshwane University of Technology’s Library and Information Services use of broadband in training

Abstract

Broadband is a critical success factor to improve overall living standards. This is especially the case for the development of skills through training. Broadband provided the human race with the ability to transfer data-intensive training material through the Internet using web-based training tools and technologies, such as video and video tutorials; Web 2.0, such as Facebook, blogs and vlogs; live streaming, such as virtual classes, online conferencing and webinars.

After establishing that the Tshwane University of Technology (TUT) has the broadband capacity to utilise web-based training tools and technologies, this study then investigated the advantages and disadvantages of using these tools and technologies and their effect on staff development.

This study adopted a mixed method approach. Two questionnaires gathered both quantitative and qualitative data. TUT librarians were asked whether they use web-based training tools, and technologies and based on their experience, to indicate what tools and technologies do they use, , what do they experienced as advantages and disadvantages and, based on that, what are the effects of Web-based training on their personal development and on their institution. TUT online service and product suppliers were also asked whether they offer Web-based training facilities, Which Web-based training tools and technologies do they use for their training programmes, what advantages and disadvantages have they experienced when offering Web-based training, and what are the effect on librarians.

This study found that TUT librarians use broadband to conduct Web-based training using various tools and technologies. Web-based training opportunities are offered to TUT by most online service and product providers. This study identified various advantages and disadvantages of using Web-based training tools and technologies, and found that they definitely play a role in staff development and in the improvement of work quality and productivity.