A Gap analysis of employee training needs in supply chain management

Abstract

Training is often delivered before training needs analyses were completed for affected employees. The overall purpose of the study was to identify gaps in the perceived training needs between managers and employees. The first gap found that managers differ in how they perceived employees’ training needs. The second gap was found amongst employees about their own training needs. The managers responded through an electronic questionnaire and a conference, while employees completed their questionnaires at their business premises. The unique approach to this study lies in the fact that the employees were involved in the research while it is more common only to allow managers to complete questionnaires. Globally there is a shortage of supply chain management skills. Following the 2008 global recession, well-trained staff could allow businesses to recover economically. However the literature revealed that a lack of existing qualifications rendered employees vulnerable to lay-offs. For decades, governments, businesses and tertiary institutions have been mismatched in meeting their existing/future skills requirements. The research outcomes could help to prevent wasting resources required to train employees. The goal was accomplished by testing nine hypotheses against empirical evidence gathered in supply chain industries. The findings confirmed that managers and employees do not always share the same perceptions. Hypotheses testing on the following variables: the types of training, the format of training, motivating/demotivating variables for attending training, revealed differences. Other variables include respondents’ existing educational qualifications, their gender, age and career tenure. The respondents were questioned about signing contracts before being sent on training programs. This thesis reported and analysed the findings of three questionnaires. The study was in-field for four months in 2011. By using supply chain professional associations to target respondents the study yielded a more credible reflection of industry phenomena. The research contribution lies in the fact that it is a multi-disciplinary study trying to identify whether gaps exist in perceived training needs amongst respondents and why. It integrates theory from the disciplines of human resources, training and businesses management in structured supply chain networks. Future training programs can thus be tailored towards meeting actual employee training needs to align organisational with personal objectives. This study can help alleviate the skills shortage by emphasizing training needs analyses before the commencement of training programs.