The role of personal relationships in supply chain disruptions : perspectives from buyers and suppliers of logistics services

dc.contributor.authorRood, Carla
dc.contributor.authorVan den Berg, Deon
dc.contributor.authorNiemann, Wesley
dc.contributor.authorMeyer, Arno
dc.contributor.emailwesley.niemann@up.ac.zaen_ZA
dc.date.accessioned2019-01-18T10:19:44Z
dc.date.available2019-01-18T10:19:44Z
dc.date.issued2018-09-26
dc.descriptionC.R. and D.V.D.B. conducted the research as part of their honours degree. W.N. and A.M. acted as the supervisors of the research and prepared the manuscript.en_ZA
dc.description.abstractORIENTATION : Firms can no longer rely on their own internal capabilities to operate in dynamic business environments but rather depend on buyer–supplier relationships to resolve and survive supply chain disruptions. RESEARCH PURPOSE : The purpose of this study was to explore the underlying role of personal buyer–supplier relationships in a supply chain disruption context. MOTIVATION FOR THE STUDY : Previous research studies have focussed solely on the role of business relationships in a supply chain disruption context, while neglecting personal relationships. RESEARCH DESIGN, APPROACH AND METHOD : A generic qualitative research strategy was used for this purpose. Eighteen semi-structured interviews were conducted with nine buyers and nine suppliers of logistics services who were involved in personal relationships during supply chain disruptions. MAIN FINDINGS : The findings of this study indicate the attributes that must be present for a personal relationship to form in a supply chain disruption context, along with the various advantages and disadvantages that are derived from personal relationships in times of supply chain disruption. PRACTICAL/MANAGERIAL IMPLICATIONS : For managers, this study identifies various attributes, advantages and disadvantages of personal relationships in supply chain disruptions, therefore equipping managers to extract value from personal relationships in supply chain disruptions. CONTRIBUTION/VALLUE-ADD : Academically, this study expands the literature by being one of the first empirical studies to conduct research on the role of buyer–supplier personal relationships in the third-party logistics supply chain disruption context.en_ZA
dc.description.departmentBusiness Managementen_ZA
dc.description.librarianam2019en_ZA
dc.description.urihttp://www.actacommercii.co.zaen_ZA
dc.identifier.citationRood, C., Van den Berg, D., Niemann, W. & Meyer, A., 2018, ‘The role of personal relationships in supply chain disruptions: Perspectives from buyers and suppliers of logistics services’, Acta Commercii 18(1), a608. https://DOI.org/10.4102/ac.v18i1.608.en_ZA
dc.identifier.issn2413-1903 (print)
dc.identifier.issn1684-1999 (online)
dc.identifier.other10.4102/ac.v18i1.608
dc.identifier.urihttp://hdl.handle.net/2263/68187
dc.language.isoenen_ZA
dc.publisherAOSIS Open Journalsen_ZA
dc.rights© 2018. The Authors. Licensee: AOSIS. This work is licensed under the Creative Commons Attribution License.en_ZA
dc.subjectSupply chain disruptionen_ZA
dc.subjectBusiness relationshipsen_ZA
dc.subjectLogistics servicesen_ZA
dc.subjectPersonal relationshipsen_ZA
dc.subjectBuyersen_ZA
dc.subjectSuppliersen_ZA
dc.titleThe role of personal relationships in supply chain disruptions : perspectives from buyers and suppliers of logistics servicesen_ZA
dc.typeArticleen_ZA

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