Increasing the impact and value of laboratory medicine through effective and AI-assisted communication

Abstract

Effective communication is pivotal in maximizing the impact and value of laboratory medicine (LM) within healthcare. This review explores diverse strategies to enhance communication among healthcare providers, patients, laboratory personnel, and the general public. Key strategies include improving interdisciplinary collaboration through clear reporting, regular multidisciplinary meetings, and consultative services. Enhancing patient communication involves providing accessible test results via patient portals, developing educational materials, and fostering direct patient-provider communication. Implementing efficient information systems by integrating laboratory information systems with electronic health records and using automated alerts ensures timely data sharing and critical value notifications. Continuous education and training for healthcare providers and laboratory staff will keep them updated on advancements and improve communication skills. Fostering a culture of open communication encourages feedback and transparency, while leveraging technology such as telemedicine, mobile health applications, and artificial intelligence--(AI)-driven tools enhances real-time consultations and personalized insights. AI can be used to assist communication through providing advanced data analysis, personalized patient insights, enhanced communication, streamlined workflows, and demonstrable impact through research and analytics. These strategies collectively ensure accurate conveyance of critical information, improving patient and public insight and leading to better patient outcomes and more informed clinical decisions.