Exploring and understanding the causes of competitive intelligence failures : an information behaviour lens

dc.contributor.authorMaungwa, Tumelo
dc.contributor.authorFourie, Ina
dc.contributor.emailtumelo.sebata@up.ac.zaen_ZA
dc.date.accessioned2019-11-14T06:42:16Z
dc.date.available2019-11-14T06:42:16Z
dc.date.issued2018-12
dc.description.abstractINTRODUCTION : Competitive intelligence failures have adverse effects in the marketplace. They are caused by individual and organisational factors, seldom explicitly attributed to information behaviour. This paper examines reasons for competitive intelligence failures found in a small scale exploratory study using an information behaviour lens. METHOD : The study was conducted in 2017 in [country] using qualitative and limited descriptive quantitative data. The fifteen participants included competitive intelligence professionals, educators and trainers, who originated from [country] and [another country]. Convenience and snowball sampling were used. In-depth semi-structured individual interviews were conducted (Skype, telephonic, face-to-face and face-time). A competitive intelligence process cycle and eclectic information behaviour model guided data collection. FINDINGS : Factors that are disaggregated in the competitive intelligence process (e.g. lack of conceptual understanding) and competitive intelligence activities (e.g. articulation and expression of intelligence needs) attributed to competitive intelligence failures. Methods that can be followed to reduce the risk of competitive intelligence failures (noted in interviews) can be ascribed in terms of causes of failures. CONCLUSION : Library and information science, information behaviour as sub-discipline, principles of question negotiation, reference interviewing, determination of information needs and advanced knowledge of information seeking can support competitive intelligence professionals in avoiding failure.en_ZA
dc.description.departmentInformation Scienceen_ZA
dc.description.librarianam2019en_ZA
dc.description.urihttp://informationr.net/iren_ZA
dc.identifier.citationMaungwa, T & Fourie, I 2018, 'Exploring and understanding the causes of competitive intelligence failures : an information behaviour lens', Information Research, vol. 23, no. 4, pp. 1-1.en_ZA
dc.identifier.issn1368-1613
dc.identifier.urihttp://hdl.handle.net/2263/72262
dc.language.isoenen_ZA
dc.publisherUniversity of Boråsen_ZA
dc.rightsThis is an open access article under the Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0).en_ZA
dc.subjectMarketplaceen_ZA
dc.subjectInformation behaviouren_ZA
dc.subjectInformation seekingen_ZA
dc.subjectCompetitive intelligenceen_ZA
dc.subject.otherEngineering, built environment and information technology articles SDG-01
dc.subject.otherSDG-01: No poverty
dc.subject.otherEngineering, built environment and information technology articles SDG-08
dc.subject.otherSDG-08: Decent work and economic growth
dc.subject.otherEngineering, built environment and information technology articles SDG-09
dc.subject.otherSDG-09: Industry, innovation and infrastructure
dc.titleExploring and understanding the causes of competitive intelligence failures : an information behaviour lensen_ZA
dc.typeArticleen_ZA

Files

Original bundle

Now showing 1 - 1 of 1
Loading...
Thumbnail Image
Name:
Maungwa_Exploring_2018.pdf
Size:
2.85 MB
Format:
Adobe Portable Document Format
Description:
Article

License bundle

Now showing 1 - 1 of 1
Loading...
Thumbnail Image
Name:
license.txt
Size:
1.75 KB
Format:
Item-specific license agreed upon to submission
Description: