Reengineering approach to improve processes at CC4C

Abstract

Campus Crusade for Christ (CC4C) is an international organisation that focuses on Evangelism. CC4C has several ministries across South Africa which are controlled and monitored by their head offices situated in Pretoria. Each ministry has staff members and volunteers that need to be managed and maintained. There is a great need for structured processes to effectively control data flow and data management. CC4C Tuks is a student lead movement which consist of staff, committee members and many students who are part of the organisation. They have weekly meetings and also regular outreaches and discipleship groups that meet throughout the year. At Tuks they requested a fully functional system to manage the outreach procedure. This involves the capturing of students‟ contact information, managing the Follow-up process and reporting of outreach statistics. The Follow-up process consists of leaders meeting with the students that were contacted and completing the follow-up material with them. The report consists of the study and evaluation of different input mechanisms for the outreach procedure. The planning for the system using various Industrial Engineering techniques such as Business Process Reengineering (BPR) combined with Use case models, Data Flow Diagrams (DFD‟s) are also included in the report.