The influence of workplace bullying on the career progression of women: A study in the insurance industry of South Africa

Abstract

This study explored how workplace bullying influences the career progression of women in the insurance industry of South Africa, examining the effectiveness of organisational response mechanisms and the role of cultural dynamics in shaping the women’s experiences. Design Methodology / Approach A qualitative research methodology was implemented, utilising semi-structured interviews with fifteen women professionals representing various insurance subsectors. The data was analysed thematically through a rigorous four-level coding process using ATLAS.ti, thought the theoretical lens of the Imbalance of Power Theory Findings The analysis of fourteen interconnected themes demonstrated that bullying erodes confidence, reduces visibility, and negatively impacts mental wellbeing, perpetuated by managerial impunity, reputational considerations, and ineffective Human Resources systems. While systemic inequities persist, some participants reported developing resilience and enhanced leadership clarity in response to adversity. The study also identified “rainmaker protection” and “industry gatekeeping” as novel, contextually specific mechanisms that reinforce organisational silence and inequality. Original value: This study builds upon current scholarship by situating bullying in a sector characterised by reputation concerns and male predominance, while incorporating gendered power analysis into the Imbalance of Power framework. Research limitations: While this study uses a qualitative approach and focuses on a small, specific sector—which means its findings may not apply broadly—it provides valuable detailed context for future comparative studies.