Integrating organisational and individual performance management systems for improved foster care service delivery

dc.contributor.authorMautla, Madimetja Joseph
dc.contributor.authorMazenda, Adrino
dc.contributor.authorMushayanyama, Tinashe
dc.contributor.emailadrino.mazenda@up.ac.zaen_ZA
dc.date.accessioned2022-01-11T04:46:28Z
dc.date.issued2022-12
dc.description.abstractDespite efforts by the South African government to manage public sector performance, the Department of Social Development (DSD) is facing lawsuits for failing to provide public value to the foster care placement beneficiaries. This article examines the integration of organisational and individual performance management systems to enhance foster care service delivery in Waterberg District, Limpopo Province, South Africa. A parallel convergent mixed-method research design was adopted, and drew on the principal component analysis (PCA) and thematic analysis to analyse the impact of integrating organisational and individual performance management systems amongst social workers. The PCA findings accentuate the significant role of strategic human resources management, work experience and performance management delivery systems. Furthermore, performance targets as critical elements to enhance effective foster care service delivery in South Africa is highlighted. In complementing the PCA findings, the thematic analysis attributed the failure to manage and address the challenges associated with the backlog in foster care by the DSD as a consequence of misalignment between strategic intent, workforce and internal integration between different programmes at the operational level, in particular between social work and community development programmes. Peer review procedures should be designed to enhance the effectiveness of the performance management deployment system. Consequently, strategic human resource management practices should correspond with the department's resources and needs to enhance performance and service quality.en_ZA
dc.description.departmentSchool of Public Management and Administration (SPMA)en_ZA
dc.description.embargo2024-01-03
dc.description.librarianhj2021en_ZA
dc.description.urihttp://wileyonlinelibrary.com/journal/paen_ZA
dc.identifier.citationMautla, M. J., Mazenda, A., & Mushayanyama, T. (2022). Integrating organisational and individual performance management systems for improved foster care service delivery. Journal of Public Affairs, 22 (Suppl. 1), e2810. https://doi.org/10.1002/pa.2810.en_ZA
dc.identifier.issn1472-3891 (print)
dc.identifier.issn1479-1854 (online)
dc.identifier.other10.1002/pa.2810
dc.identifier.urihttp://hdl.handle.net/2263/83119
dc.language.isoenen_ZA
dc.publisherWileyen_ZA
dc.rights© 2021 John Wiley & Sons Ltd. This is the pre-peer reviewed version of the following article : Integrating organisational and individual performance management systems for improved foster care service delivery. Journal of Public Affairs, 22 (Suppl. 1), e2810, 2022, doi : 10.1002/pa.2810. The definite version is available at : http://wileyonlinelibrary.com/journal/pa.en_ZA
dc.subjectDepartment of Social Development (DSD)en_ZA
dc.subjectFoster care service deliveryen_ZA
dc.subjectIndividual performanceen_ZA
dc.subjectIntegrateden_ZA
dc.subjectOrganisational performanceen_ZA
dc.subjectSouth Africa (SA)en_ZA
dc.subjectPrincipal component analysis (PCA)en_ZA
dc.titleIntegrating organisational and individual performance management systems for improved foster care service deliveryen_ZA
dc.typePostprint Articleen_ZA

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