Process improvement of Wispeco’s distribution operations

Abstract

Wispeco Aluminium has become one of the largest suppliers of aluminium products in the country. Over the years the company has been supplying quality products and services. Since the company have created a positive name for itself, it is now the duty of the company management and employees to maintain the current standard of doing business, or more so even increase the standards further. The increase in competition in the aluminium industry has prompted the company to improve its performance, so as it could stay ahead of its competitors. With the growing demand of company‟s products by customers, certain problems emerged that needed management‟s attention Problems that arose were  Space availability  Increase in returns due to product damage, both internally and externally  Lots of documentations taking place  Ineffective communication between departments  Organisation and arrangement of items and departments within the distribution business unit  Product security The aim of the project and this document will be to investigate the above mentioned problems, and generate optimal solutions that will keep the company ahead of its competitors, while keeping their customers and workers satisfied. Deliverables from the project will help attain the required improvements in the distribution process, an improved warehouse layout and a more satisfied customer. In order to root out the above mentioned problems, one needs to first understand the current process being followed, the current layout and complaints that have been reported. Understanding the process involves, knowing the stakeholders and their roles throughout the process. The necessity of the process and activities within that process are of vital importance to get started with the research. After all the deliverables are attained, it should be the end of the project, but it is not the end of the improvement process, as that should be a continuous process that strives to keep the company up to date with the changing business world, competitors and deliver quality products and services.