Stakeholders’ different perspectives of critical success and risk factors in a case of large-scale system implementation across Africa

dc.contributor.authorScheepers, Caren Brenda
dc.contributor.authorWhelpton, Paul
dc.date.accessioned2019-04-12T12:37:11Z
dc.date.available2019-04-12T12:37:11Z
dc.date.issued2018-09-13
dc.description.abstractBACKGROUND : Most large information technology (IT) projects fail, costing businesses billions of rand while delivering limited benefits. This has stimulated considerable, yet inconclusive, research into the reasons for project success and failure. OBJECTIVES : The study explores a massive IT system implementation project, throughout Africa, that cost the organisation almost four times its annual profits and taken more than 10 years. The majority of South African and other African companies in the financial services sector still run on old legacy IT systems and will have to undergo similar exercises. The conceptual model of critical success factors presented here could be used as a high-level blueprint for these future large information system implementations. METHOD : The research questions required in-depth exploration of circumstances and incidents during the project life cycle and the case study method was the most appropriate design. Thirteen stakeholders were interviewed in a semi-structured interview format. RESULTS : This exploratory case study delivers a comprehensive conceptual model that covers the high-level phases of successful large IT project delivery. It shows that project success only occurs when all critical tasks across the effectiveness and efficiency dimensions of a project are planned, performed and measured accurately. CONCLUSION : The differences in perspectives between stakeholder groups in the project ecosystem are highlighted, as well as their consequences. The study also contributes to the existing literature by providing a comprehensive formula for the accurate identification of overall project risk.en_ZA
dc.description.departmentGordon Institute of Business Science (GIBS)en_ZA
dc.description.librarianam2019en_ZA
dc.description.urihttp://www.sajbm.orgen_ZA
dc.identifier.citationScheepers, C.B. & Whelpton, P., 2018, ‘Stakeholders’ different perspectives of critical success and risk factors in a case of large-scale system implementation across Africa’, South African Journal of Business Management 49(1), a195. https://DOI.org/10.4102/sajbm.v49i1.195.en_ZA
dc.identifier.issn2078-5585 (print)
dc.identifier.issn2078-5976 (online)
dc.identifier.other10.4102/sajbm.v49i1.195
dc.identifier.urihttp://hdl.handle.net/2263/68970
dc.language.isoenen_ZA
dc.publisherAssociation for Professional Managers in South Africaen_ZA
dc.rights© 2018. The Authors. Licensee: AOSIS. This work is licensed under the Creative Commons Attribution License.en_ZA
dc.subjectAfricaen_ZA
dc.subjectProject risken_ZA
dc.subjectSuccessen_ZA
dc.subjectStakeholdersen_ZA
dc.subjectPerspectivesen_ZA
dc.subjectSystem implementationen_ZA
dc.subjectCritical successen_ZA
dc.subjectRisk factorsen_ZA
dc.subjectInformation technology (IT)en_ZA
dc.titleStakeholders’ different perspectives of critical success and risk factors in a case of large-scale system implementation across Africaen_ZA
dc.typeArticleen_ZA

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