Developing personal agency : students' reaction to changes in a community service-learning module during COVID-19 lockdown

Abstract

This article employs an explanatory case study approach to describe students’ responses to their community service module and the changes it underwent during the COVID-19–induced social isolation of 2020. Under these conditions, completing the community service module required remarkable efforts from both lecturers and students. The student feedback presented in this article was gained from a reflection assignment they completed after project delivery. It offers rich insights into the challenges they experienced and the outcomes of their projects. The study finds that it was extremely difficult for the students to start with their community service projects. Social isolation measures were still in place, and students were scattered across the country. Students reported that they were initially unsure of the process, but when they took ownership, they were empowered by a sense of agency. They developed a sense of self-sufficiency through the process of identifying a project for themselves and also felt less anxious during the pandemic when they could make a positive contribution. The students were ultimately proud that, as individuals, they could make a difference in their society.