Understanding the inertial forces impeding dynamic cybersecurity learning capabilities : the case of a South African healthcare software services firm

dc.contributor.authorNyakasoka, Lawrence
dc.contributor.authorNaidoo, Rennie
dc.date.accessioned2025-08-01T11:13:19Z
dc.date.available2025-08-01T11:13:19Z
dc.date.issued2024-07-31
dc.description.abstractHealthcare firms need to develop cybersecurity learning mechanisms to respond faster and more proactively to a rapidly changing cybersecurity threat landscape. Many healthcare firms lack the necessary cybersecurity learning capabilities to address ever-changing and unpredictable cyberthreats effectively. In this case study, we investigate the challenges faced by a major South African healthcare software services firm that offers software as a service (SaaS) solutions. We analyse the inertial forces that impede the firm’s cybersecurity learning capabilities by integrating concepts from dynamic cybersecurity learning capability (DCLC) and IS-enabled organisational learning perspectives. Furthermore, we identify strategic and operational level inertial forces through interviews with the organisation’s experts and examination of cybersecurity documents. We then present actionable recommendations for industry practitioners to overcome these inertial forces and strengthen their cybersecurity learning capabilities. Our suggested interventions include implementing proactive leadership structures, enhancing user learning capabilities, and adopting novel risk management approaches. Additionally, we propose further directions for scholars to research the impact of inertial forces on dynamic cybersecurity learning capabilities in healthcare firms.
dc.description.departmentInformatics
dc.description.librarianam2025
dc.description.sdgSDG-09: Industry, innovation and infrastructure
dc.description.urihttps://journals.co.za/journal/comp
dc.identifier.citationNyakasoka, L. and Naidoo, R. (2024). Understanding the inertial forces impeding dynamic cybersecurity learning capabilities: The case of a South African healthcare software services firm. South African Computer Journal 36(1), 105–132. https://doi.org/10.18489/sacj.v36i1.18877.
dc.identifier.issn1015-7999 (print)
dc.identifier.issn2313-7835 (online)
dc.identifier.other10.18489/sacj.v36i1.18877
dc.identifier.urihttp://hdl.handle.net/2263/103754
dc.language.isoen
dc.publisherSouth African Institute of Computer Scientists and Information Technologists
dc.rights© The author(s). Published under a Creative Commons Non Commercial 4.0 License.
dc.subjectCase study
dc.subjectCybersecurity
dc.subjectDynamic capabilities
dc.subjectOrganisational learning
dc.subjectOrganisational inertia
dc.subjectHealthcare
dc.subjectSoftware as a service
dc.titleUnderstanding the inertial forces impeding dynamic cybersecurity learning capabilities : the case of a South African healthcare software services firm
dc.typeArticle

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