Assessing the effects of treating customers fairly principles on the insurance product lifecycle and claims handling in South African law

dc.contributor.advisorGrove, Niek
dc.contributor.emailMtho.Maphumulo@adams.africaen_US
dc.contributor.postgraduateMaphumulo, Mthokozisi
dc.date.accessioned2025-02-20T07:40:53Z
dc.date.available2025-02-20T07:40:53Z
dc.date.created2025-04
dc.date.issued2024-11-20
dc.descriptionMini Dissertation (LLM (Insurance Law and Governance))--University of Pretoria, 2024.en_US
dc.description.abstractThis research evaluates the effect of the Treating Customers Fairly (TCF) principles on the insurance product lifecycle and claims handling within South African law. The study contextualises the Treating Customers Fairly (TCF) principles together with the 2018 Policyholder Protection Rules (PPRs) against historical and economic developments. It examines the role of fairness in common law and insurance contracts, comparing the legal positions pre- and post-Treating Customers Fairly (TCF) implementation. The research aimed to determine whether the Treating Customers Fairly (TCF) principles have effectively enhanced the fair treatment of insurance customers, contributing to inclusivity and economic development. The study also directs the challenges and implications of enforcing TCF principles, considering the balance between customer protection and operational costs for insurers.en_US
dc.description.availabilityRestricteden_US
dc.description.degreeLLM (Insurance Law and Governance)en_US
dc.description.departmentMercantile Lawen_US
dc.description.facultyFaculty of Lawsen_US
dc.description.sdgSDG-08: Decent work and economic growthen_US
dc.identifier.citation*en_US
dc.identifier.doi10.25403/UPresearchdata.28444895en_US
dc.identifier.otherA2025en_US
dc.identifier.urihttp://hdl.handle.net/2263/101073
dc.language.isoenen_US
dc.publisherUniversity of Pretoria
dc.rights© 2023 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria.
dc.subjectUCTDen_US
dc.subjectSustainable Development Goals (SDGs)en_US
dc.subjectTreating customers fairly (TCF)en_US
dc.subjectInsurance product lifecycleen_US
dc.subjectClaims handlingen_US
dc.subjectSouth African lawen_US
dc.subjectPolicyholder protection rules (PPRs)en_US
dc.titleAssessing the effects of treating customers fairly principles on the insurance product lifecycle and claims handling in South African lawen_US
dc.typeMini Dissertationen_US

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