Managing omni-channel reverse logistics risk during supply chain disruption recovery in the South African fashion industry
dc.contributor.author | Ermes, Tristan | |
dc.contributor.author | Niemann, Wesley | |
dc.contributor.email | wesley.niemann@up.ac.za | en_US |
dc.date.accessioned | 2024-08-19T10:46:44Z | |
dc.date.available | 2024-08-19T10:46:44Z | |
dc.date.issued | 2023-09-11 | |
dc.description | DATA AVAILABILITY : Data are stored according to institutional policy. | en_US |
dc.description.abstract | BACKGROUND : Omni-channel retailing is blurring the lines between online and physical stores for consumers as it provides consumers with more choices, convenience and a seamless shopping experience. An integral aspect of implementing an omni-channel retail strategy is having an efficient reverse logistics process. However, retailers seem reluctant to implement omni-channel reverse logistics because of the various risk types that affect the economic wellbeing of a firm, especially during supply chain disruption recovery (SCDR) when the firm is in distress. Prior research primarily examines the risks associated with reverse logistics in a single channel. While the existing findings are promising, there is a lack of understanding regarding the specific risks involved in omni-channel reverse logistics and how to mitigate these risks in the context of SCDR. OBJECTIVES : The purpose of this study was to explore omni-channel reverse logistics risks and mitigation strategies during SCDR in the South African fashion retail industry. METHOD : The study employed a generic qualitative design using purposive sampling methods. Fourteen semi-structured interviews were conducted to collect data. The data were analysed using a thematic analysis approach. RESULTS : The study identified specific types of omni-channel reverse logistics risks. The findings indicate that omni-channel reverse logistics risk during SCDR is managed through proactive and reactive strategies such as technology implementation, collaborative relationships, quality insurance inspections, customised policy changes and disruption-specific reverse logistics teams. The findings show that mitigating omni-channel reverse logistics risk can help create a competitive advantage because of increasing customer loyalty, value recovery and profits. CONCLUSION : The findings provide valuable insight on how to manage omni-channel reverse logistics risk during SCDR and, if mitigated correctly, can contribute to a competitive advantage. CONTRIBUTION : This study expands on the current literature by identifying multiple types of omni-channel reverse logistics risks and strategies used to manage omni-channel reverse logistics risk in a SCDR context. | en_US |
dc.description.department | Business Management | en_US |
dc.description.librarian | am2024 | en_US |
dc.description.sdg | None | en_US |
dc.description.uri | http://www.jtscm.co.za | en_US |
dc.identifier.citation | Ermes, T. & Niemann, W., 2023, ‘Managing omni-channel reverse logistics risk during supply chain disruption recovery in the South African fashion industry’, Journal of Transport and Supply Chain Management 17(0), a932. https://DOI.org/10.4102/jtscm.v17i0.932. | en_US |
dc.identifier.issn | 2310-8789 (print) | |
dc.identifier.issn | 1995-5235 (online) | |
dc.identifier.other | 10.4102/jtscm.v17i0.932 | |
dc.identifier.uri | http://hdl.handle.net/2263/97713 | |
dc.language.iso | en | en_US |
dc.publisher | AOSIS | en_US |
dc.rights | © 2023. The Authors. Licensee: AOSIS. This work is licensed under the Creative Commons Attribution License. | en_US |
dc.subject | Omni-channel | en_US |
dc.subject | Reverse logistics risk | en_US |
dc.subject | Disruption recovery | en_US |
dc.subject | Fashion retail industry | en_US |
dc.subject | Generic qualitative research | en_US |
dc.subject | South Africa (SA) | en_US |
dc.subject | Supply chain disruption recovery (SCDR) | en_US |
dc.title | Managing omni-channel reverse logistics risk during supply chain disruption recovery in the South African fashion industry | en_US |
dc.type | Article | en_US |