Interdisciplinary insights for enhanced pre-design strategies

Abstract

This integrative review aims to develop a framework for interior spatial design by integrating methodologies from Business Process Design (BPD), Service Design (SD), and Interior Spatial Design (ISD). Traditional approaches often overlook the interconnected nature of user experience, spatial qualities, and programmatic requirements. This study synthesises insights through a systematic integrative literature review to propose a framework that leverages BPD for process optimisation, SD for enhancing user experiences, and ISD for effective spatial design. Practical tools such as service blueprints, BPMN diagrams, and customer journey maps are integrated to ensure user-centred, operationally efficient designs aligned with stakeholder needs. The review demonstrates the framework's application in diverse interior spatial design contexts, highlighting its potential to enhance user experience, programmatic requirements, spatial qualities and stakeholder satisfaction while addressing complex design challenges. Keywords: User experience, programmatic requirements, spatial qualities, business process design (BPD), service design (SD), interior spatial design (ISD), pre-design phase, methods, tools, integrated framework