A workload inventory for South African organisations

Abstract

Current literature reflects escalating concerns regarding the potential organisational damage that can result from overloaded and under loaded workforces. Overloaded and under loaded workforces have been linked to poor employee well-being, reduced productivity, dissatisfaction and higher turnover rates. This study aimed to develop a scale for the measurement of workload within South African organisations. The initial scale contained six dimensions and a total of 71 items. These items were then sent to subject matter experts in order to determine their content validity. The survey was then completed by 224 employed individuals. An exploratory factor analysis (EFA) was performed and six factors were indicated. The overall reliability of the scale was highly satisfactory with inter-correlations between scale items. The results suggest that the South African Workload Scale (SAWS) is a promising instrument for the measurement of workload within South African organisations. Copyright 2010, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. Please cite as follows: Myburgh, T 2010, A workload inventory for South African Organisations, MCom dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://upetd.up.ac.za/thesis/available/etd-02212012-115206 / > C12/4/64/gm