Healthcare service improvement at a government managed clinic

dc.contributor.authorPuaone, Kamogelo
dc.contributor.emailjozine.botha@up.ac.zaen_US
dc.contributor.otherUniversity of Pretoria. Faculty of Engineering, Built Environment and Information Technology. Dept. of Industrial and Systems Engineering
dc.date.accessioned2011-04-08T14:30:03Z
dc.date.available2011-04-08T14:30:03Z
dc.date.created2010-10
dc.date.issued2011-04-08T14:30:03Z
dc.descriptionThesis (B Eng. (Industrial and Systems Engineering))--University of Pretoria, 2010.en_US
dc.description.abstractThis project proposal is focused on the topic for the improvement of the healthcare service at a government managed clinic in Olifantsfontein under management Ekurhuleni Metropolitan Council. It is centrally situated in Olifantsfontein for easy access of the community. Currently the service turnaround time is so long that some patients have to go back home without being attended to and on the surface its indicative of primarily the shortage of resources. As one looks deeper into the situation it actually reveals other additional aspects like deficiencies in the operational processes and the inefficiency of staff members that cause such extreme delays with the service delivery and inevitably the quality of healthcare service gets compromised. The report suggests improving the identified problem by using industrial engineering techniques and methodologies such as application of the queuing theory; process analysis; quality assurance; and facility planning. As the industrial engineering techniques have been applied to the problem, conclusions about the clinics system could be drawn. To name a few: resources are poorly utilised, the current system design can accommodate the service demand; and staff management crops up as the main source of poor service delivery. Recommendations made are those to improve system components such as the facility layout, the operation processes, and better utilization of available resources for the queuing model. Ad hoc industrial engineering tool, System of Profound Knowledge, was recommended to improve the system holistically.en_US
dc.identifier.urihttp://hdl.handle.net/2263/16254
dc.languageen
dc.language.isoenen_US
dc.rightsCopyright: University of Pretoriaen_US
dc.subjectMini-dissertations (Industrial and Systems Engineering)en_US
dc.subjectGovernment healthcare servicesen_US
dc.subjectQueuing modelen_US
dc.subjectDeming’s management theoryen_US
dc.titleHealthcare service improvement at a government managed clinicen_US
dc.typeTexten_US

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