The role employee experience as a driver of performance

Abstract

With multiple generations in the workforce today, additional pressure has been placed on organisations to engage and drive performance in order to achieve organisational goals. The war for talent has added the need for organisations to remain competitive and meet individuals’ needs and expectations. Individuals’ needs vary, and the challenge lies in organisations being able to show up at moments of truth and cultivate memorable experiences, which will drive retention as well as performance. Through a qualitative, exploratory study, this research aimed to identify the role of employee experience as a driver of performance. Through the use of purposive sampling, 17 interviews were conducted. The audio interviews were transcribed and coded through Atlas TI, using thematic analysis. The key findings of the research observed that employee experience plays an important role in driving individual performance. The elements that contribute to a superior employee experience are similar to those elements that drive individual performance. An employee experience as a driver of performance model was the outcome of the study which demonstrates experience levers organisations could use to drive individual performance.