The relationship amongst locus of control, self-determination and job satisfaction in call centres

dc.contributor.advisorBasson, Johan Schutteen
dc.contributor.postgraduateCarrim, Nasima Mohamed Hoosenen
dc.date.accessioned2013-09-07T13:42:30Z
dc.date.available2012-03-16en
dc.date.available2013-09-07T13:42:30Z
dc.date.created2006-01-01en
dc.date.issued2006en
dc.date.submitted2012-02-13en
dc.descriptionDissertation (MCom)--University of Pretoria, 2006.en
dc.description.abstractCall centres across the globe experience high levels of absenteeism and labour turnover. The reason being: job dissatisfaction. South African call centres are also facing the same problem where absenteeism and labour turnover is on the increase. Job satisfaction is influenced not only by situational aspects of the job environment but by dispositional personality factors of the individual as well. The aim of the study was to determine the possible relationship among locus of control, self-determination and job satisfaction. The study population consisted of (N= 187) call centre agents from a Municipality in Gauteng. The results of the empirical study indicate there is a relationship between locus of control and job satisfaction. Copyright 2006, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. Please cite as follows: Carrim, N 2006, The relationship amongst locus of control, self-determination and job satisfaction in call centres, MCom dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://upetd.up.ac.za/thesis/available/etd-02132012-105055 / > C12/4/70/gmen
dc.description.availabilityunrestricteden
dc.description.departmentHuman Resource Managementen
dc.identifier.citationCarrim, N 2006, The relationship amongst locus of control, self-determination and job satisfaction in call centres, MCom dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/28546 >en
dc.identifier.upetdurlhttp://upetd.up.ac.za/thesis/available/etd-02132012-105055/en
dc.identifier.urihttp://hdl.handle.net/2263/28546
dc.language.isoen
dc.publisherUniversity of Pretoriaen_ZA
dc.rights© 2006, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria.en
dc.subjectCall centresen
dc.subjectJob satisfactionen
dc.subjectSelf-determinationen
dc.subjectLocus of controlen
dc.subjectUCTDen_US
dc.titleThe relationship amongst locus of control, self-determination and job satisfaction in call centresen
dc.typeDissertationen

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