Building empathy for design thinking in e-Health : a Zimbabwean case study

dc.contributor.authorMarufu, Masiya Passmore Alex
dc.contributor.authorVan der Merwe, Alta
dc.contributor.emailalta@up.ac.zaen_ZA
dc.date.accessioned2019-03-06T08:58:12Z
dc.date.available2019-03-06T08:58:12Z
dc.date.issued2019
dc.description.abstractThe challenges of healthcare delivery in Africa are well documented. Advances in technology present an opportunity to address some of these challenges in a cost-effective manner. Notwithstanding these advances, many initiatives fail to deliver the desired benefits, with a lack of citizen engagement cited as one of the reasons for this failure. Design thinking is an approach to innovation that places human needs at the centre of design by gaining empathy with those for whom the designs are initiated. This paper reports on the empathy building conducted in trying to understand the needs of mothers seeking post-natal care in a low-income neighbourhood in Zimbabwe. Through interviews, observations, journals, and using service-dominant logic theory to analyse the output, a picture emerges of the lives of the mothers and babies, and their interaction with the healthcare system. Working in teams with mobile application developers and nurses, the mothers participate in a workshop that produces points of view that define problems the teams would like addressed, using technology in a design thinking exercise. This paper reports on the work of hospital midwives, and chronicles the lives of several mothers in the eight weeks after giving birth. It also sets out four design challenges based on the points of view derived from the design thinking workshops.en_ZA
dc.description.departmentInformaticsen_ZA
dc.description.librarianhj2019en_ZA
dc.description.urihttp://www.springer.comseries/7899en_ZA
dc.identifier.citationMarufu, M.A. & Van der Merwe A. 2019, 'Building empathy for design thinking in e-Health : a Zimbabwean case study', Communications in Computer and Information Science, vol. 933, pp. 189-205.en_ZA
dc.identifier.issn1865-0929
dc.identifier.other10.1007/978-3-030-11235-6_13
dc.identifier.urihttp://hdl.handle.net/2263/68583
dc.language.isoenen_ZA
dc.publisherSpringeren_ZA
dc.rights© Springer Nature Switzerland AG 2019. The original publication is available at : http://www.springer.comseries/7899.en_ZA
dc.subjectDesign thinkingen_ZA
dc.subjectE-Healthen_ZA
dc.subjectService dominant logicen_ZA
dc.subjectZimbabween_ZA
dc.titleBuilding empathy for design thinking in e-Health : a Zimbabwean case studyen_ZA
dc.typePostprint Articleen_ZA

Files

Original bundle

Now showing 1 - 1 of 1
Loading...
Thumbnail Image
Name:
Marufu_Building_2019.pdf
Size:
970.66 KB
Format:
Adobe Portable Document Format
Description:
Postprint Article

License bundle

Now showing 1 - 1 of 1
Loading...
Thumbnail Image
Name:
license.txt
Size:
1.75 KB
Format:
Item-specific license agreed upon to submission
Description: