Critical success factors for communities of practice in the context of the Anglo American Corporation

Abstract

The research project investigated critical success factors for communities of practice in the Anglo American Corporation. It was found that critical success factors for communities of practice can be identified in the context of the Anglo American Corporation. In addition, it was found that the critical success factors vary with the type and life cycle stage of the community. The research project comprised a qualitative literature review component which led to the design of a quantitative survey component. The survey was conducted in the Anglo American Corporation, with the respondents being members of communities of practice within the organisation. The respondent data set was analysed to produce results for discussion. The concluding chapter of the report outlines the critical success factors identified, and the recommendations made for establishing the support infrastructure for these factors.