Implementing a business process management solution at an engineering software solution provider

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Date

Authors

Oosthuizen, Ruda

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Volume Title

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University of Pretoria. Faculty of Engineering, Built Environment and Information Technology. Dept. of Industrial and Systems Engineering

Abstract

Implementation of a pilot model for a BPM system in order to demonstrate how it can be used to monitor and improve business process performance.

Description

Thesis (B Eng. (Industrial and Systems Engineering))--University of Pretoria, 2011.

Keywords

Mini-dissertations (Industrial and Systems Engineering), Business Engineering, Process modelling, Process improvement, Balanced scorecard, Performance management

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