Better understanding and not just "an app" needed to improve public transport

Abstract

When I started my vacation work at the CSIR, I was asked what innovation would be necessary to improve public transport. I immediately said we need apps for a number of interventions. At the top of the list was an app for people with disabilities. I also indicated that throwing the book at minibus taxi operators would go a long way to improving services. However, I was short on specifics.