Guiding buyer-supplier relationships through supply chain disruptions : a study of South African 3PLs and clients

dc.contributor.authorDe Goede, E.W. (Evert)
dc.contributor.authorNel, Jaco
dc.contributor.authorNiemann, Wesley
dc.date.accessioned2019-10-24T08:21:08Z
dc.date.available2019-10-24T08:21:08Z
dc.date.issued2018-05-04
dc.description.abstractEven though a lot of attention has been directed towards risk management, disruptions are inevitably present within supply chains and should therefore be successfully managed if organizations are to thrive in today’s ever-changing world. How organizations respond to these disruptions has an impact on the relationship between the parties involved. This study explored what factors influenced buyer-supplier relationships in either a strengthening or weakening manner within a disruption context. A generic qualitative research approach was used to gather data by conducting semi-structured interviews with 24 participants that consisted of 3PLs and clients who have experienced a recent disruption between each other. This study reported on the relational factors within pre-, during- and post- disruption phases. A total of 18 strengthening factors were identified with the majority being classified into the during-disruption phase. The factors that added to existing disruption literature included having a mutual business understanding, problem solving ability and an introspective focus when resolving disruptions. Twelve weakening factors emerged from the data. Common business problems, a lack of, or weak prior relationship, no mutual business understanding and the occurrence and late detection of the disruption are novel findings. Practitioners gain value from this study as it equips them to manage supply chain disruptions successfully by highlighting important strengthening and weakening relational factors to consider when working with supply chain members to resolve disruptions. The study contributes to the body of knowledge by being one of the first empirical studies conducted on the relational effects of supply chain disruptions in a developing country context.en_ZA
dc.description.departmentBusiness Managementen_ZA
dc.description.librarianam2019en_ZA
dc.description.urihttps://businessperspectives.org/journals/problems-and-perspectives-in-management#en_ZA
dc.identifier.citationEvert de Goede, Jaco Nel and Wesley Niemann (2018). Guiding buyer-supplier relationships through supply chain disruptions: a study of South African 3PLs and clients. Problems and Perspectives in Management, 16(2), 113-133. DOI: 10.21511/ppm.16(2).2018.11.en_ZA
dc.identifier.issn1727-7051 (print)
dc.identifier.issn1810-5467 (online)
dc.identifier.other10.21511/ppm.16(2).2018.11
dc.identifier.urihttp://hdl.handle.net/2263/71969
dc.language.isoenen_ZA
dc.publisherLLC “Consulting Publishing Company “Business Perspectives”en_ZA
dc.rights© Evert de Goede, Jaco Nel, Wesley Niemann, 2018. This is an Open Access article, distributed under the terms of the Creative Commons Attribution-Non-Commercial 4.0 International license.en_ZA
dc.subjectSupply chain disruptionsen_ZA
dc.subjectSupply chain relationshipsen_ZA
dc.subjectThird party logistics service providersen_ZA
dc.subjectQualitative researchen_ZA
dc.subjectSouth Africa (SA)en_ZA
dc.titleGuiding buyer-supplier relationships through supply chain disruptions : a study of South African 3PLs and clientsen_ZA
dc.typeArticleen_ZA

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