The perception of gender and racial diversity in top management and its influence on employee engagement : a cross-sectional study of black women in South Africa’s financial services industry

dc.contributor.advisorMadziva, Tonderayi
dc.contributor.emailichelp@gibs.co.zaen_US
dc.contributor.postgraduateMolaudi, Masentle
dc.date.accessioned2025-04-02T07:07:55Z
dc.date.available2025-04-02T07:07:55Z
dc.date.created2025-05
dc.date.issued2024-11
dc.descriptionMini Dissertation (MPhil (Corporate Strategy))--University of Pretoria, 2024.en_US
dc.description.abstractThe research study examined the role of the perception of race and gender diversity in top management and its influence on the employee engagement of black South African women working in the financial services industry. The research question hypothesised a positive relationship between perceptions of diversity in senior leadership and positive employee engagement. Grounded in Upper-echelons theory, Social Identity and Social exchange theory, and gender-bias theories such as Tokenism and the Glass Ceiling, the study drew on diversity management theory to explore how perceptions of diversity in top management leadership influence engagement levels The research gathered data from respondents employed in listed and unlisted financial services companies using a quantitative cross-sectional survey method. The findings indicated that the perception of gender and racial diversity in organisational senior leadership does not significantly influence the employee engagement of black women. Perceptions of racial diversity in senior leadership were found to have a greater influence than gender diversity on the engagement levels of black women in South Africa’s financial services industry. The research findings highlight the inconclusive nature of Top Management diversity effects on organisational outcomes. The research aims to contribute to the theoretical understanding of diversity management in non-Western contexts and provide insights into employee engagement theory.en_US
dc.description.availabilityUnrestricteden_US
dc.description.degreeMPhil (Corporate Strategy)en_US
dc.description.departmentGordon Institute of Business Science (GIBS)en_US
dc.description.facultyGordon Institute of Business Science (GIBS)en_US
dc.description.sdgSDG-05:Gender equalityen_US
dc.description.sdgSDG-08:Decent work and economic growthen_US
dc.description.sdgSDG-09: Industry, innovation and infrastructureen_US
dc.description.sdgSDG-10:Reduces inequalitiesen_US
dc.description.sdgSDG-17:Partnerships for the goalsen_US
dc.identifier.citation*en_US
dc.identifier.otherA2025en_US
dc.identifier.urihttp://hdl.handle.net/2263/101852
dc.language.isoenen_US
dc.publisherUniversity of Pretoria
dc.rights© 2024 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria.
dc.subjectUCTDen_US
dc.subjectBlack Womenen_US
dc.subjectBlack Femaleen_US
dc.subjectShared Cultural Backgrounden_US
dc.titleThe perception of gender and racial diversity in top management and its influence on employee engagement : a cross-sectional study of black women in South Africa’s financial services industryen_US
dc.typeMini Dissertationen_US

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