A performance reporting tool for electricity service delivery for selected local South African municipalities

Abstract

Basic services such as sanitation, waste removal, water, and electricity supplies are necessary for life, well-being, and human dignity. In South Africa, municipalities are the sphere of government constitutionally designated to provide these services. With months of rolling blackouts and volatile operating performance, Electricity Service Delivery (ESD) deserves some attention and improvement because it is setting the country on a pathway to national emergency, weakening investors’ confidence and stagnating the country’s already problematic economic growth prospects. Since improvement does not materialise spontaneously, deliberate and purposeful actions are required to understand the current state of ESD, extract stakeholders’ intentions for an improved ESD (diagnosis), and then devise means to operationalise the intentions. This study focuses on performance assessment with initial reporting capabilities to provide adequate information and insight for diagnosis of ESD within South African local municipalities. It starts by exploring a systematic literature review of available tools for diagnostic service performance assessment. Then, it extracts and validates, through a focus group session, the criteria which such tools must satisfy to be considered useful in the South African context. The study is based on a Design Science Research (DSR) methodology and follows an inquisitive process of multi-stakeholder engagement to extract evidence about existing functional and constructional ESD areas of concern/requirements. The study inductively develops an artefact, the ESD Performance Reporting Tool (ESD-PRT) to guide improvement in electricity service delivery in South African local municipalities. The ESD-PRT continuously extracts performance metrics from Power System Resources (PSR), citizens, and organisational competencies of the municipalities, with provisions for emerging areas of concern and requirements within design domains and sub-domains. It was evaluated for practicality and usefulness based on the DSR iterative approach and compared to the closest available similar solution. This entry point solution to an optimised local municipality ESD would guide the redesign of ESD and potentially save South Africa billions of Rands currently lost to energy losses, downtime in economic activities and social discontent occasioned by power outages and rolling blackouts. The study was demonstrated in three local municipalities geo-located in two different provinces. The researcher believes that the study outcome would apply to most local municipalities in South Africa. However, its applicability to metropolitan municipalities still needs to be tested.