Unlocking Potential: Human-Centred Design in Higher Education

Abstract

In the rapidly evolving landscape of higher education, digital tools like learning management systems and student portals are pivotal to student success, faculty efficiency, and administrative excellence; yet they often frustrate more than they inspire. In this dynamic talk, UX expert Kishan Rama, drawing from his extensive experience in television, sports, banking, and e-commerce, unveils the art and science of crafting user-centred digital experiences tailored for academia. Through compelling case studies, such as simplifying student portals and co-designing inclusive learning platforms, Kishan reveals how understanding human behaviour and applying behavioural science principles can transform clunky interfaces into intuitive, engaging, and accessible systems. Attendees will discover low-resource UX techniques, debunk common usability myths, and learn how to leverage empathy and inclusivity to boost engagement for diverse students and staff. Packed with humour, practical insights, and actionable strategies, this session will empower professionals in academia, technologists, and designers to spark a UX revolution in higher education, creating digital experiences that not only work but also enchant.