An interpretive phenomenological analysis of the effects of burnout as experienced by volunteer lay counsellors (VLCs)

Abstract

This study aimed to explore and describe burnout from the perspectives of VLCs who struggled with this phenomenon at some stage during their work as VLCs. Phenomenology provided the epistemological framework and a qualitative research approach was used. Five in-depth interviews were conducted with five participants who are VLCs. The data was analysed using Interpretative Phenomenological Analysis (IPA). The participants’ stories were reconstructed as themes. A systematic analysis of the narratives was conducted and then linked to relevant literature. This study created an understanding of the complexity of burnout as it relates to VLCs. The themes highlighted the importance of exploring the experiences of VLCs and giving voice to their stories.