Outsourcing scorecard for the UN and similar international public sector organisations

dc.contributor.advisorCloete, C.E. (Christiaan Ernst)
dc.contributor.authorCharles, K.A.
dc.contributor.authorCloete, C.E. (Christiaan Ernst)
dc.date.accessioned2010-04-08T06:26:29Z
dc.date.available2010-04-08T06:26:29Z
dc.date.issued2009
dc.description.abstractOutsourcing has become one of the most powerful, organisation-shaping management tools available today. However, the UN's experience in outsourcing is limited to providing troops for peacekeeping operations. The purpose of the paper is to develop an outsourcing scorecard for the UN and similar organisations. Forty national and international organisations were surveyed through questionnaires, review of relevant literature and records. The research established that by identifying core competencies, goals and objectives, risks, selection of provider as well as measurements and evaluation of providers' performance using an outsourcing scorecard, support functions can be outsourced successfully. Other criteria indicated as important is peace-building, suitable for humanitarian organisations. The scorecard developed by the research could provide the UN with a number of benefits, such as maximisation of efficiency and savings in costs. The paper develops the first outsourcing scorecard to guide the UN and similar organisations in identifying services that can be outsourced successfully.en
dc.identifier.citationCharles, KA & Cloete, CE 2009, 'Outsourcing scorecard for the UN and similar international public sector organisations', South African Journal of Economic and Management Sciences, vol. 12, no. 3, pp. 327-342. [http://www.journals.co.za/ej/ejour_ecoman.html]en
dc.identifier.issn1015-8812
dc.identifier.urihttp://hdl.handle.net/2263/13847
dc.language.isoenen
dc.publisherJutaen
dc.rightsJutaen
dc.subjectOutsourcing scorecarden
dc.subjectPublic sector organisationen
dc.subject.lcshContracting outen
dc.subject.lcshUnited Nations -- Peacekeeping forcesen
dc.subject.lcshPublic administrationen
dc.titleOutsourcing scorecard for the UN and similar international public sector organisationsen
dc.typeArticleen

Files

Original bundle

Now showing 1 - 1 of 1
Loading...
Thumbnail Image
Name:
Charles_Outsourcing(2009).pdf
Size:
388.88 KB
Format:
Adobe Portable Document Format
Description:
Article

License bundle

Now showing 1 - 1 of 1
Loading...
Thumbnail Image
Name:
license.txt
Size:
2.44 KB
Format:
Item-specific license agreed upon to submission
Description: