Dealing with a unique institution, management of service delivery protest by businesses operating in Gauteng

Abstract

Service Delivery Protest is a unique institution, that is characterized as unstable, unpredictable, permanent and destructive. Institutions are known to have an effect on firm success and this special type of institution is no exception. Companies can implement a range of institutional management strategies to manage the respective institutions. Due to the unique nature of this institution, very little is available in current literature that describes the elements of the institution, the implications for business, as well as the management strategies employed to try and manage the institution. Thus, this study aims to establish what the elements of this unique institution are, in comparison to other traditional institutions, as well as what the role and effects of these institutions are for businesses operating in South Africa’s Gauteng Province. Furthermore, the study will explore the management strategies employed by the businesses in Gauteng to manage the Service Delivery Protest institution. These strategies aim to minimize the negative effects felt by businesses. Also, the study will investigate the role of government, with respects to this institution, as well as the motivation of business owners to remain in operation despite the institution. The study will be conducted through a qualitative, exploratory research process that is linked to a multiple case study strategy. The research is inductive, and the theory will be built from the insights gained. The study contributes to institutional theory and is not about the emergence of a new institution but will primarily focus on the management strategies employed by businesses to manage special types of institutions.