Telehealth tinnitus therapy during the COVID-19 outbreak in the UK : uptake and related factors

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Authors

Aazh, Hashir
Swanepoel, De Wet
Moore, Brian C.J.

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Publisher

Taylor and Francis

Abstract

OBJECTIVE : The Audiology Department at the Royal Surrey County Hospital usually offers face-to-face audiologist-delivered cognitive behavioural therapy (CBT) for tinnitus rehabilitation. During COVID-19 lockdown, patients were offered telehealth CBT via video using a web-based platform. This study evaluated the proportion of patients who took up the offer of telehealth sessions and factors related to this. DESIGN : Retrospective service evaluation. STUDY SAMPLE : 113 consecutive patients whose care was interrupted by the lockdown. RESULTS : 80% of patients accepted telehealth. The main reasons for declining were not having access to a suitable device and the belief that telehealth appointments would not be useful. Compared to having no hearing loss in the better ear, having a mild or moderate hearing loss increased the chance of declining telehealth by factors of 3.5 (p = 0.04) and 14.9 (p = 0.038), respectively. High tinnitus annoyance as measured via the visual analogue scale increased the chance of declining telehealth appointments by a factor of 1.4 (p = 0.019). CONCLUSIONS : Although CBT via telehealth was acceptable to most patients, alternatives may be necessary for the 20% who declined. These tended to have worse hearing in their better ear and more annoying tinnitus.

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Keywords

Tinnitus, Audiology, COVID-19 pandemic, Coronavirus disease 2019 (COVID-19), Video, Telehealth, Cognitive behavioural therapy (CBT)

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Citation

Hashir Aazh, De Wet Swanepoel & Brian C. J. Moore (2021) Telehealth tinnitus therapy during the COVID-19 outbreak in the UK: uptake and related factors, International Journal of Audiology, 60:5, 322-327, DOI: 10.1080/14992027.2020.1822553.