The role of personal relationships in supply chain risk information sharing : perspectives from buyers and suppliers of logistics services

dc.contributor.authorVan der Walt, Marco
dc.contributor.authorNiemann, Wesley
dc.contributor.authorMeyer, Arno
dc.contributor.emailwesley.niemann@up.ac.zaen_US
dc.date.accessioned2022-10-14T09:30:05Z
dc.date.available2022-10-14T09:30:05Z
dc.date.issued2021-07-30
dc.description.abstractBACKGROUND: The frequent occurrence of supply chain disruptions highlights the importance of sharing supply chain risk information (SCRI) among buyers and suppliers in third-party logistics (3PL) services. Business relationships and long-term collaboration among supply chain partners (SCP), such as 3PLs and their clients, lead to the sharing of SCRI. Risk information sharing (RIS) cannot be effectively carried out unless these relationships are based on more than just transactional information sharing. Therefore, a better understanding is needed of how personal relationships influence RIS among these partners. AIM: The purpose of this study was to explore the role of personal relationships in supply chain RIS from the perspective of buyers and suppliers in 3PL services in South Africa. SETTING: The study was conducted among buyers and suppliers in 3PL services in South Africa. METHOD: A generic qualitative research approach was followed to conduct 18 semi-structured interviews with senior managers, employed by buyers and suppliers of 3PL services. FINDINGS: A personal relationship among buyers and suppliers of logistics services is the cornerstone to ensure that risk information is shared effectively. Accountability, reliability, and approachability are the main behavioural attributes required to ensure RIS among SCPs. Supply chain partners struggle to determine where the boundaries of a personal relationship lie, especially when risk information is shared. The most common mitigation strategies, when dealing with RIS, are the use of a code of conduct, a code of ethics and a standard non-disclosure agreement (NDA). CONCLUSION: The study provides insight into the role of personal relationships in supply chain RIS, the behavioural attributes required for RIS, and the challenges associated with RIS when a personal relationship is present. The study is, arguably, among the first empirical studies in the South African logistics services context to investigate the role of personal relationships in supply chain RIS.en_US
dc.description.departmentBusiness Managementen_US
dc.description.urihttp://www.sajems.orgen_US
dc.identifier.citationVan Der Walt, M., Niemann, W. & Meyer, A., 2021, ‘The role of personal relationships in supply chain risk information sharing: Perspectives from buyers and suppliers of logistics services’, South African Journal of Economic and Management Sciences, vol. 24, no. 1, doi : 10.4102/sajems.v24i1.3703.en_US
dc.identifier.issn1015-8812 (print)
dc.identifier.issn2222-3436 (online)
dc.identifier.other10.4102/sajems.v24i1.3703
dc.identifier.urihttps://repository.up.ac.za/handle/2263/87710
dc.language.isoenen_US
dc.publisherAOSISen_US
dc.rights© 2021. The Authors. Licensee: AOSIS. This work is licensed under the Creative Commons Attribution License.en_US
dc.subjectPersonal relationshipsen_US
dc.subjectSupply chain risk mitigationen_US
dc.subjectQualitative researchen_US
dc.subjectSouth Africa (SA)en_US
dc.subjectSupply chain risk information (SCRI)en_US
dc.subjectRisk information sharing (RIS)en_US
dc.subjectSupply chain partner (SCP)en_US
dc.subjectThird-party logistics (3PL)en_US
dc.titleThe role of personal relationships in supply chain risk information sharing : perspectives from buyers and suppliers of logistics servicesen_US
dc.typeArticleen_US

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