The information technology role in supplier-customer information-sharing in the supply chain management of South African small and medium-sized enterprises
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Date
Authors
Mathu, Ken
Journal Title
Journal ISSN
Volume Title
Publisher
University of Pretoria, Department of Economics
Abstract
BACKGROUND : The study background looked at the advent of supply chain management in the
last generation which ushered in technology that drives information-sharing within, and
across enterprises. The information flow facilitates synchronisation of business activities, such
as relationship-building, supply chain management among others.
AIM : The aim of the study was to investigate how information technology (IT) application in
the South African small and medium-sized enterprises (SMEs) enhanced supplier-customer
information sharing.
SETTING : Interviews were conducted with SMEs samples that comprised mixed ownermanagers
from food, and general trading SMEs in Gauteng Province of South Africa.
METHODS : A qualitative research methodology was used, and a non-probability sampling
process was pursued.
RESULTS : The results indicated that IT application in the South African SMEs enhanced suppliercustomer
information-sharing, as it improved interaction through supply chain collaboration
and integration.
CONCLUSION : The conclusion of the study highlighted that IT application in enterprises as
obtained from South African SMEs enhanced supplier-customer information-sharing.
Description
Keywords
Collaboration, Information sharing, Integration, Supply chain management, Information technology (IT), South Africa (SA), Small and medium-sized enterprises (SMEs), Supplier-customer information sharing
Sustainable Development Goals
Citation
Mathu, K.M., 2019, ‘The
information technology role
in supplier-customer
information-sharing in the
supply chain management of
South African small and
medium-sized enterprises’,
South African Journal of
Economic and Management
Sciences 22(1), a2256.
https://DOI.org/10.4102/sajems.v22i1.2256.