South African business institutions function within what may best be described as a dual manufacturing and services economy, inherently integrated within a larger global economy that is characterised as highly competitive ...

An era of industrialisation is making way for what has become termed the global services economy that is essentially characterised by uncertainty, discontinuous change, extensive competition, and complex contextual conditions. ...

Services is the most rapidly developing sector of the global economy and currently constitutes the major component of the South African economy, presently accounting for 63% of the country’s gross domestic product. ...