Abstract:
Due to the COVID-19 pandemic, work was restructured, and the work-from-home
format became the norm. The primary aim of this study is to determine how the
unexpected change to working from home (WFH) following the emergence of the
COVID-19 pandemic has contributed to employee workplace anxiety (EWA). The
objective is to evaluate the impact of work-from-home stressors, psychological capital
(PsyCap), and digital technology (DT) on employee workplace anxiety. This study
followed the positivist research ethic and used a quantitative research design. A
hundred and sixty-two employees from various state-owned corporations (SOCs)
participated in the study by completing an online self-administered questionnaire.
Data was processed, hypotheses were tested, and results were analysed. Findings
revealed that WFH stressors as a construct with all the variables (work overload, role
ambiguity, job insecurity and work-home conflict) have a positive relation/impact and
an effect or influence on EWA. The study also implies that PsyCap as a construct has
a negative relationship with or influence on EWA; with PsyCap variables (hope,
efficacy, resilience, and optimism) only hope was found with a moderating effect on
EWA. The study concluded with a finding that DT with its variables of perceived
usefulness, perceived ease, and technical support exhibits a negative relationship with
EWA and cannot be used as a moderating effect.
