Online reviews provide insight into consumer satisfaction

Show simple item record Swanepoel, De Wet Manchaiah, Vinaya 2022-12-02T09:07:18Z 2022-12-02T09:07:18Z 2021-10
dc.description.abstract Consumer satisfaction is one of the key concepts in health care and refers to how happy our consumers are with the health care services they receive. Reported satisfaction is also an indicator of healthcare quality, specifically as perceived by the end users. The growth and increasing popularity of online review platforms, including Google or Yelp, has meant that consumers can now easily share their experiences with wider audiences, allowing them to assess potential services and reported outcomes. en_US
dc.description.department Speech-Language Pathology and Audiology en_US
dc.description.librarian hj2022 en_US
dc.description.uri en_US
dc.identifier.citation Swanepoel, D.W. & Manchaiah, V. 2021, 'Online reviews provide insight into consumer satisfaction', The Hearing Journal, vol. 74, no. 10, pp. 12-13, doi : 10.1097/01.HJ.0000795644.28815.6c. en_US
dc.identifier.issn 0745-7472 (print)
dc.identifier.issn 2333-6218 (online)
dc.identifier.other 10.1097/01.HJ.0000795644.28815.6c
dc.language.iso en en_US
dc.publisher Lippincott Williams and Wilkins en_US
dc.rights © 2021 Wolters Kluwer Health, Inc. All rights reserved. This is a non-final version of an article published in final form in Hearing Journal, vol. 74, no. 10, pp. 12-13, 2021, doi : 10.1097/01.HJ.0000795644.28815.6c. en_US
dc.subject Consumer satisfaction en_US
dc.subject Health care services en_US
dc.subject Healthcare quality en_US
dc.subject Online review platforms en_US
dc.title Online reviews provide insight into consumer satisfaction en_US
dc.type Postprint Article en_US

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