Online reviews provide insight into consumer satisfaction
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Date
Authors
Swanepoel, De Wet
Manchaiah, Vinaya
Journal Title
Journal ISSN
Volume Title
Publisher
Lippincott Williams and Wilkins
Abstract
Consumer satisfaction is one of the key concepts in health care and refers to how happy our consumers are with the health care services they receive. Reported satisfaction is also an indicator of healthcare quality, specifically as perceived by the end users. The growth and increasing popularity of online review platforms, including Google or Yelp, has meant that consumers can now easily share their experiences with wider audiences, allowing them to assess potential services and reported outcomes.
Description
Keywords
Consumer satisfaction, Health care services, Healthcare quality, Online review platforms
Sustainable Development Goals
Citation
Swanepoel, D.W. & Manchaiah, V. 2021, 'Online reviews provide insight into consumer satisfaction', The Hearing Journal, vol. 74, no. 10, pp. 12-13, doi : 10.1097/01.HJ.0000795644.28815.6c.