Online reviews provide insight into consumer satisfaction

Swanepoel, De Wet; Manchaiah, Vinaya

dc.contributor.author	Swanepoel, De Wet
dc.contributor.author	Manchaiah, Vinaya
dc.date.accessioned	2022-12-02T09:07:18Z
dc.date.available	2022-12-02T09:07:18Z
dc.date.issued	2021-10
dc.description.abstract	Consumer satisfaction is one of the key concepts in health care and refers to how happy our consumers are with the health care services they receive. Reported satisfaction is also an indicator of healthcare quality, specifically as perceived by the end users. The growth and increasing popularity of online review platforms, including Google or Yelp, has meant that consumers can now easily share their experiences with wider audiences, allowing them to assess potential services and reported outcomes.	en_US
dc.description.department	Speech-Language Pathology and Audiology	en_US
dc.description.librarian	hj2022	en_US
dc.description.uri	http://journals.lww.com/thehearingjournal/pages/default.aspx	en_US
dc.identifier.citation	Swanepoel, D.W. & Manchaiah, V. 2021, 'Online reviews provide insight into consumer satisfaction', The Hearing Journal, vol. 74, no. 10, pp. 12-13, doi : 10.1097/01.HJ.0000795644.28815.6c.	en_US
dc.identifier.issn	0745-7472 (print)
dc.identifier.issn	2333-6218 (online)
dc.identifier.other	10.1097/01.HJ.0000795644.28815.6c
dc.identifier.uri	https://repository.up.ac.za/handle/2263/88610
dc.language.iso	en	en_US
dc.publisher	Lippincott Williams and Wilkins	en_US
dc.rights	© 2021 Wolters Kluwer Health, Inc. All rights reserved. This is a non-final version of an article published in final form in Hearing Journal, vol. 74, no. 10, pp. 12-13, 2021, doi : 10.1097/01.HJ.0000795644.28815.6c.	en_US
dc.subject	Consumer satisfaction	en_US
dc.subject	Health care services	en_US
dc.subject	Healthcare quality	en_US
dc.subject	Online review platforms	en_US
dc.title	Online reviews provide insight into consumer satisfaction	en_US
dc.type	Postprint Article	en_US