Online reviews provide insight into consumer satisfaction

Loading...
Thumbnail Image

Authors

Swanepoel, De Wet
Manchaiah, Vinaya

Journal Title

Journal ISSN

Volume Title

Publisher

Lippincott Williams and Wilkins

Abstract

Consumer satisfaction is one of the key concepts in health care and refers to how happy our consumers are with the health care services they receive. Reported satisfaction is also an indicator of healthcare quality, specifically as perceived by the end users. The growth and increasing popularity of online review platforms, including Google or Yelp, has meant that consumers can now easily share their experiences with wider audiences, allowing them to assess potential services and reported outcomes.

Description

Keywords

Consumer satisfaction, Health care services, Healthcare quality, Online review platforms

Sustainable Development Goals

Citation

Swanepoel, D.W. & Manchaiah, V. 2021, 'Online reviews provide insight into consumer satisfaction', The Hearing Journal, vol. 74, no. 10, pp. 12-13, doi : 10.1097/01.HJ.0000795644.28815.6c.