Technicians and dentists : a catch 22 situation?

Abstract

Dental technicians who regularly receive poor quality impressions and records are often faced with professional and ethical concerns as to how to handle the situation. They may choose to complete the task to the best of their abilities. Other options are to alter the casts to try to improve the situation and then complete the prescription, contact the dentist and discuss the issue, contact the patient, contact the medical aid, report the practitioner to the HPCSA, or refuse to do the work. Their latter actions have potentially negative implications for them, and will certainly sour working relationships. At worst, they may lose the dentist’s support. This paper explores ways in which dentists and techniciains can foster collegial and mutually beneficial relationships from early on in their careers. This will not only promote better communication, and improve the quality of work produced by them, but it will also serve the best interests of their patients and the profession as a whole.