Addressing the new normal and the future of transport: conceptualising the adoption of mobile payment solutions for public transport in south africa

Abstract

Mobile payments for public transportation have been implemented worldwide. The question however is if South Africa should follow suit and implement mobile payments as well. The purpose of this paper is to consider a new normal with regards to payment methods. The focus will be placed on mobile payments as a solution in the public transport sector. This paper will look at the advantages mobile payments has for the user of public transport. There will also be an emphasis on why there is an increased feasibility of mobile payments for public transport in South Africa. There are several cities in first world countries who already implemented mobile payment solutions (MPS) and who had remarkable success with it, however, these potential successes need to be investigated within the South African context. This paper investigates the factors that influences the adoption of mobile payments in a South African context.