During the start of the first wave of the coronavirus disease 2019 (COVID-19) pandemic, two
family physicians in Tshwane, South Africa, reviewed the people at high-risk within their
Health Catchment Area. The largest residential mental health care facility in Gauteng fell
under their care, and they were responsible for providing care and support to this facility.
Family physicians have to lead the primary care team and simultaneously take care of the
well-being of their team members. This report discusses how these family physicians used
digital platforms and virtual care to successfully coordinate and manage the response to an
outbreak of COVID-19 at this mental healthcare facility.