One of the key indicators of port performance lies in port’s efficiency in minimising port congestion. However, the port of Durban like many other ports in Africa and the world is faced with a congestion challenge. This study aimed to identify the causes of congestion and proffer a solution to alleviate congestion. By understanding the causes of congestion, adopting incremental solutions can achieve the desired outcome. A qualitative, exploratory research study was conducted with 14 participants from the maritime sector that have experienced port congestion. Data analysis was done through thematic analysis where all data collected was transcribed and the researcher observed and articulated emerging themes to attach meaning to the respondents’ interpretations and perceptions of their own lived reality on what causes port congestion in Durban and possible solutions thereof. The key findings confirmed that Wind, Labour issues and Equipment are the main causes of congestion in the Port of Durban. Further research to determine the impact of climate change on congestion is needed. The incremental and radical solutions proffered by the participants was compared to the causes of congestion. This study contributes to the field of maritime studies, by understanding the causes of congestion in the Port and the field of innovation studies by contributing to innovative theory.
Mini Dissertation (MBA)--University of Pretoria, 2021.