Abstract:
The performance of a business has been showed to be related to the engagement
levels of the employees who work in it. Understanding what levers can be used to
influence the engagement levels of employees was the objective of this study.
Considering that the information and communications technology (ICT) sector is
the base from which the fourth industrial revolution (4IR) will build from, these
employees will be vital to taking advantage of the opportunities presented by the
4IR. The study looked specifically at employees who are knowledge workers and
are employed in the information and communications technology sector in South
Africa. The theory base of the study is informed by behavioural and jobs demandsresources
theory, using both to understand employee engagement and the key
drivers thereof. The study took a qualitative, inductive and exploratory approach to
understand what the key drivers of employee engagement were for the employees
in the ICT sector. The data collection consisted of 13 face-to-face interviews, which
were then analysed to come to an understanding on the topic. The key findings
revealed that the leadership style of management and the team culture are the
biggest drivers of employee engagement in the ICT sector.
