Innovative training and support interventions with respect to a commercial learning management system

Show simple item record Fresen, Jill Winifred Drysdale, Estelle Kotze, Magdaleen Jordaan, A.J.J. (Dolf)
dc.contributor.upauthor Scheepers, M.D. (Maria Detken) 2008-11-17T06:03:42Z 2008-11-17T06:03:42Z 2007-09
dc.description.abstract During 2006, the University of Pretoria embarked on an upgrade from WebCT Campus Edition to WebCT Vista 4, now called the Blackboard learning management system. The customised name for the system at the University of Pretoria is clickUP. The ethos behind the choice of name, besides the incorporation of the UP acronym, is to spread the idea of ‘clicking up’ teaching practice, ‘clicking up’ assessment strategies and ‘clicking up’ with ICTs. The project implementation team followed the recommendations of the WebCT (UK) consultants (Dark & O'Brien, 2005), which included establishing various task teams to handle all aspects of the upgrade. This paper reports on the strategies of the Training and Support task team. Innovations in the training strategy include lunch times sessions, just-in-time and customised training for lecturers, a help website, fact sheets and the use of props, analogies and storytelling during face-to-face training sessions. Participant feedback is exceptionally positive. The main support intervention was the establishment of an e-support office to support lecturers with technical and administrative tasks in the electronic environment and to provide one central point for assistance. The members of the team developed and matured in their understanding and usage of clickUP, including best practices which were incorporated in the training strategy. Important lessons were learned by the instructional design team, which are shared in this paper. It is possible for other training and support teams to modify many of these ideas and resources for their own needs. en_US
dc.description.uri en_US
dc.identifier.citation Fresen, JW, Drysdale, E, Kotzé, M, Scheepers, MD and Jordaan, AJJ 2007, 'Innovative training and support interventions with respect to a commercial learning management system', Proceedings of the 9th Annual Conference on World Wide Web Applications, 5-7 September 2007, University of Johannesburg, Johannesburg. [] en_US
dc.identifier.isbn 9780620398374
dc.language.iso en en_US
dc.publisher Conference on World Wide Web Applications en_US
dc.rights Conference on World Wide Web Applications. Permission granted via e-mail on 2008/09/23: >>> "PA van Brakel" <> 2008/09/23 02:13 PM >>> Permission granted. Please use the same URL ( to locate the source, although it has been temporarily moved to another site. Will become live in about a week's time. Sincerely Prof Pieter van Brakel Conference Chair: 11th Annual Conference on WWW Applications +27 21 469 1015 (landline) +27 82 966 0789 (mobile) en_US
dc.subject Staff training en_US
dc.subject Staff support en_US
dc.subject Learning management systems (LMS) en_US
dc.subject Blackboard learning management system
dc.subject ClickUP
dc.subject.lcsh Storytelling
dc.subject.lcsh Educational innovations
dc.subject.lcsh College teachers -- Training of
dc.subject.lcsh Experiential learning
dc.subject.lcsh Organizational learning
dc.subject.lcsh Education -- Congresses
dc.title Innovative training and support interventions with respect to a commercial learning management system en_US
dc.type Other en_US

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