Effort, turnover intention and meaningfulness : the influence of robotic process automation

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dc.contributor.advisor Chiba, Manoj
dc.contributor.postgraduate Singh, Kushal J.
dc.date.accessioned 2020-05-07T16:45:35Z
dc.date.available 2020-05-07T16:45:35Z
dc.date.created 2020-04
dc.date.issued 2019
dc.description Mini Dissertation (MBA)--University of Pretoria, 2019. en_ZA
dc.description.abstract With technological advancements reshaping the way they do business, organisations are determined to understand how their people, process and technology can complement each other to enable high performance. Driving increased effort levels and retaining top talent has become priority, since retention and effort influence positive outcomes. Robotic Process Automation (RPA) is encroaching into the work space of humans, restructuring their work and forcing them into intellectual domains that are more value-adding. However, creating synergy between man and machine will determine if effort and retention levels improve. 120 knowledge workers (n=120), whose nature of work ranged from routine and repeatable to abstract and improvisational, responded to an online survey regarding RPA’s impact on their jobs. Using a quantitative approach, the study was focussed on understand whether RPA improved their work meaningfulness and what this meant for their effort levels and turnover intention. Results from a correlation analysis indicated that RPA makes their work more meaningful and reduces their intention to turnover but has no effect on their effort levels, emphasizing the complex nature of discretionary behaviours. A mediated regression analysis further established that meaningfulness partially explains the link that existed between RPA and turnover intention, implying that other reasons may exist for improving retention levels within an RPA context. en_ZA
dc.description.availability Unrestricted en_ZA
dc.description.degree MBA en_ZA
dc.description.department Gordon Institute of Business Science (GIBS) en_ZA
dc.identifier.citation Singh, KJ 2019, Effort, turnover intention and meaningfulness : the influence of robotic process automation, MBA Mini Dissertation, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/74517> en_ZA
dc.identifier.uri http://hdl.handle.net/2263/74517
dc.language.iso en en_ZA
dc.publisher University of Pretoria
dc.rights © 2019 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria.
dc.subject UCTD en_ZA
dc.subject Robotic process automation en_ZA
dc.subject Discretionary effort en_ZA
dc.subject Intention to turnover en_ZA
dc.subject Meaningfulness en_ZA
dc.subject Sensemaking en_ZA
dc.title Effort, turnover intention and meaningfulness : the influence of robotic process automation en_ZA
dc.type Mini Dissertation en_ZA


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