dc.contributor.author |
Dlamini, Nqobile
|
|
dc.contributor.author |
Mazenda, Adrino
|
|
dc.contributor.author |
Masiya, Tyanai
|
|
dc.contributor.author |
Nhede, Norman Tafirenyika
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|
dc.date.accessioned |
2020-04-29T06:16:27Z |
|
dc.date.available |
2020-04-29T06:16:27Z |
|
dc.date.issued |
2019-12 |
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dc.description.abstract |
PURPOSE : A strategic plan is a document used to communicate an organisation’s goals and the actions needed to achieve those goals. Strategic planning in public organisations promotes timely decisions, enhances the management of limited resources in a more rational manner, improves service delivery and induces greater satisfaction of customers. The purpose of this paper is twofold: first, to critically examine the strategic planning challenges facing the Department of Telecommunications and Postal Services (DTPS), and how these impact organisational performance; second, to identify strategies that can be implemented to enhance strategic planning and performance management in the DTPS.
DESIGN/METHODOLOGY/APPROACH : This paper used a qualitative case study design with the aid of document analysis to provide insight into the research questions.
FINDINGS : The paper concludes that public institutions such as the DTPS face a plethora of challenges that militate against successful strategic planning and implementation. A major challenge is resistance to change arising from a desire to maintain the status quo. This paper argues that it is important to promote strategic planning, and aligning organisational objectives with performance in public institutions.
RESEARCH LIMITATIONS/IMPLICATIONS : This study is based on documentary research and therefore its findings may lack current findings that would have emerged from direct interviews.
PRACTICAL IMPLICATIONS : This research contributes towards efforts being made to make strategic planning and implementation effective and credible in public institutions especially in sub Saharan Africa.
ORIGINALITY/VALUE : In many South African public institutions, strategic planning is viewed as the work of top management, a misconception which compromises service delivery. In addition, strategic planning has been implemented as a direct attempt to inhibit poor budgetary planning and corruption in procurement systems, and in order to effectively manage public resources. There is a need for the department to conduct regular skills development programmes, uproot top-level bureaucracy, and increase innovation, monitoring and evaluation of organisational activities. |
en_ZA |
dc.description.department |
School of Public Management and Administration (SPMA) |
en_ZA |
dc.description.librarian |
hj2020 |
en_ZA |
dc.description.uri |
https://www.emerald.com/insight/publication/issn/2056-4929 |
en_ZA |
dc.identifier.citation |
Dlamini, N., Mazenda, A., Masiya, T. and Nhede, N. (2019), "Challenges to strategic planning in public institutions: A study of the Department of Telecommunications and Postal Services, South Africa", International Journal of Public Leadership, Vol. 16 No. 1, pp. 109-124. https://doi.org/10.1108/IJPL-10-2019-0062. |
en_ZA |
dc.identifier.issn |
2056-4929 |
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dc.identifier.other |
10.1108/IJPL-10-2019-0062 |
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dc.identifier.uri |
http://hdl.handle.net/2263/74414 |
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dc.language.iso |
en |
en_ZA |
dc.publisher |
Emerald |
en_ZA |
dc.rights |
© 2019, Emerald Publishing Limited |
en_ZA |
dc.subject |
Monitoring |
en_ZA |
dc.subject |
Evaluation |
en_ZA |
dc.subject |
Public organizational performance |
en_ZA |
dc.subject |
Strategic planning |
en_ZA |
dc.subject |
Strategic management |
en_ZA |
dc.subject |
Department of Telecommunications and Postal Services (DTPS) |
en_ZA |
dc.title |
Challenges to strategic planning in public institutions : a study of the Department of Telecommunications and Postal Services, South Africa |
en_ZA |
dc.type |
Postprint Article |
en_ZA |