Challenges to strategic planning in public institutions : a study of the Department of Telecommunications and Postal Services, South Africa

Show simple item record Dlamini, Nqobile Mazenda, Adrino Masiya, Tyanai Nhede, Norman Tafirenyika 2020-04-29T06:16:27Z 2020-04-29T06:16:27Z 2019-12
dc.description.abstract PURPOSE : A strategic plan is a document used to communicate an organisation’s goals and the actions needed to achieve those goals. Strategic planning in public organisations promotes timely decisions, enhances the management of limited resources in a more rational manner, improves service delivery and induces greater satisfaction of customers. The purpose of this paper is twofold: first, to critically examine the strategic planning challenges facing the Department of Telecommunications and Postal Services (DTPS), and how these impact organisational performance; second, to identify strategies that can be implemented to enhance strategic planning and performance management in the DTPS. DESIGN/METHODOLOGY/APPROACH : This paper used a qualitative case study design with the aid of document analysis to provide insight into the research questions. FINDINGS : The paper concludes that public institutions such as the DTPS face a plethora of challenges that militate against successful strategic planning and implementation. A major challenge is resistance to change arising from a desire to maintain the status quo. This paper argues that it is important to promote strategic planning, and aligning organisational objectives with performance in public institutions. RESEARCH LIMITATIONS/IMPLICATIONS : This study is based on documentary research and therefore its findings may lack current findings that would have emerged from direct interviews. PRACTICAL IMPLICATIONS : This research contributes towards efforts being made to make strategic planning and implementation effective and credible in public institutions especially in sub Saharan Africa. ORIGINALITY/VALUE : In many South African public institutions, strategic planning is viewed as the work of top management, a misconception which compromises service delivery. In addition, strategic planning has been implemented as a direct attempt to inhibit poor budgetary planning and corruption in procurement systems, and in order to effectively manage public resources. There is a need for the department to conduct regular skills development programmes, uproot top-level bureaucracy, and increase innovation, monitoring and evaluation of organisational activities. en_ZA
dc.description.department School of Public Management and Administration (SPMA) en_ZA
dc.description.librarian hj2020 en_ZA
dc.description.uri en_ZA
dc.identifier.citation Dlamini, N., Mazenda, A., Masiya, T. and Nhede, N. (2019), "Challenges to strategic planning in public institutions: A study of the Department of Telecommunications and Postal Services, South Africa", International Journal of Public Leadership, Vol. 16 No. 1, pp. 109-124. en_ZA
dc.identifier.issn 2056-4929
dc.identifier.other 10.1108/IJPL-10-2019-0062
dc.language.iso en en_ZA
dc.publisher Emerald en_ZA
dc.rights © 2019, Emerald Publishing Limited en_ZA
dc.subject Monitoring en_ZA
dc.subject Evaluation en_ZA
dc.subject Public organizational performance en_ZA
dc.subject Strategic planning en_ZA
dc.subject Strategic management en_ZA
dc.subject Department of Telecommunications and Postal Services (DTPS) en_ZA
dc.title Challenges to strategic planning in public institutions : a study of the Department of Telecommunications and Postal Services, South Africa en_ZA
dc.type Postprint Article en_ZA

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