Please be advised that the site will be down for maintenance on Sunday, September 1, 2024, from 08:00 to 18:00, and again on Monday, September 2, 2024, from 08:00 to 09:00. We apologize for any inconvenience this may cause.
dc.contributor.author | Dlamini, Nqobile![]() |
|
dc.contributor.author | Mazenda, Adrino![]() |
|
dc.contributor.author | Masiya, Tyanai![]() |
|
dc.contributor.author | Nhede, Norman Tafirenyika![]() |
|
dc.date.accessioned | 2020-04-29T06:16:27Z | |
dc.date.available | 2020-04-29T06:16:27Z | |
dc.date.issued | 2019-12 | |
dc.description.abstract | PURPOSE : A strategic plan is a document used to communicate an organisation’s goals and the actions needed to achieve those goals. Strategic planning in public organisations promotes timely decisions, enhances the management of limited resources in a more rational manner, improves service delivery and induces greater satisfaction of customers. The purpose of this paper is twofold: first, to critically examine the strategic planning challenges facing the Department of Telecommunications and Postal Services (DTPS), and how these impact organisational performance; second, to identify strategies that can be implemented to enhance strategic planning and performance management in the DTPS. DESIGN/METHODOLOGY/APPROACH : This paper used a qualitative case study design with the aid of document analysis to provide insight into the research questions. FINDINGS : The paper concludes that public institutions such as the DTPS face a plethora of challenges that militate against successful strategic planning and implementation. A major challenge is resistance to change arising from a desire to maintain the status quo. This paper argues that it is important to promote strategic planning, and aligning organisational objectives with performance in public institutions. RESEARCH LIMITATIONS/IMPLICATIONS : This study is based on documentary research and therefore its findings may lack current findings that would have emerged from direct interviews. PRACTICAL IMPLICATIONS : This research contributes towards efforts being made to make strategic planning and implementation effective and credible in public institutions especially in sub Saharan Africa. ORIGINALITY/VALUE : In many South African public institutions, strategic planning is viewed as the work of top management, a misconception which compromises service delivery. In addition, strategic planning has been implemented as a direct attempt to inhibit poor budgetary planning and corruption in procurement systems, and in order to effectively manage public resources. There is a need for the department to conduct regular skills development programmes, uproot top-level bureaucracy, and increase innovation, monitoring and evaluation of organisational activities. | en_ZA |
dc.description.department | School of Public Management and Administration (SPMA) | en_ZA |
dc.description.librarian | hj2020 | en_ZA |
dc.description.uri | https://www.emerald.com/insight/publication/issn/2056-4929 | en_ZA |
dc.identifier.citation | Dlamini, N., Mazenda, A., Masiya, T. and Nhede, N. (2019), "Challenges to strategic planning in public institutions: A study of the Department of Telecommunications and Postal Services, South Africa", International Journal of Public Leadership, Vol. 16 No. 1, pp. 109-124. https://doi.org/10.1108/IJPL-10-2019-0062. | en_ZA |
dc.identifier.issn | 2056-4929 | |
dc.identifier.other | 10.1108/IJPL-10-2019-0062 | |
dc.identifier.uri | http://hdl.handle.net/2263/74414 | |
dc.language.iso | en | en_ZA |
dc.publisher | Emerald | en_ZA |
dc.rights | © 2019, Emerald Publishing Limited | en_ZA |
dc.subject | Monitoring | en_ZA |
dc.subject | Evaluation | en_ZA |
dc.subject | Public organizational performance | en_ZA |
dc.subject | Strategic planning | en_ZA |
dc.subject | Strategic management | en_ZA |
dc.subject | Department of Telecommunications and Postal Services (DTPS) | en_ZA |
dc.title | Challenges to strategic planning in public institutions : a study of the Department of Telecommunications and Postal Services, South Africa | en_ZA |
dc.type | Postprint Article | en_ZA |