Caught in the web of quality

Show simple item record Fresen, Jill Winifred Boyd, Lesley G. 2008-09-23T09:05:17Z 2008-09-23T09:05:17Z 2005
dc.description.abstract This study investigates the quality assurance of web-supported learning and may be considered a self-evaluation exercise of the e-learning design and production unit at the University of Pretoria, South Africa. While the ‘quality’ discourse and the ‘e-learning’ discourse are topical, there is little evidence of research projects which attempt to diminish the gap between them (Reid, 2003). The theoretical framework on which this study is based is that of an integrated, process-based quality management system, applied to web-supported processes and products. The paper is presented in three parts, namely the methodology of the quality management system, critical success factors for web-supported learning, and a student feedback survey measuring client satisfaction. en_US
dc.description.uri en_US
dc.identifier.citation Fresen, JW & Boyd, LG, 2005, 'Caught in the web of quality', International Journal of Educational Development, vol. 25, no. 3, pp. 317-331. [] en_US
dc.identifier.issn 0738-0593
dc.language.iso en en_US
dc.publisher Elsevier en_US
dc.rights Elsevier en_US
dc.subject Quality assurance en_US
dc.subject Quality management systems en_US
dc.subject e-Learning en_US
dc.subject Online learning en_US
dc.subject Web-supported learning en_US
dc.subject Client satisfaction en_US
dc.subject.lcsh Web-based instruction -- Quality control en
dc.subject.lcsh Web-based instruction -- Management en
dc.title Caught in the web of quality en_US
dc.type Postprint Article en_US

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