Browsing Engineering, Built Environment and Information Technology by Author "Wagenaar, Inge"

Browsing Engineering, Built Environment and Information Technology by Author "Wagenaar, Inge"

Sort by: Order: Results:

  • Wagenaar, Inge; University of Pretoria. Faculty of Engineering, Built Environment and Information Technology. Dept. of Industrial and Systems Engineering (2009-12-07)
    The current performance of the Avis Call Centre is measured and the key business operations are analysed. Several possible problem areas are discovered. A complete literature study reveals possible approaches to alleviate ...