Smit, Marius C.; Bond-Barnard, T.J. (Taryn Jane); Steyn, Herman; Fabris-Rotelli, Inger Nicolette(AOSIS, 2017-08-11)
BACKGROUND : Project success used to be measured solely in terms of efficiency metrics such
as scope, cost and time; however, there are proposals that more attention should be paid
to process-related performance factors ...
Bond-Barnard, T.J. (Taryn Jane); Steyn, Herman; Fabris-Rotelli, Inger Nicolette(Elsevier, 2013-10)
Call centres are increasingly being utilised in public sector programmes to facilitate and
manage communication between numerous stakeholders. Yet, the impact of call centres on
projects has not been investigated. This ...