Assessing service delivery : public perception of municipal service delivery in South Africa

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dc.contributor.author Masiya, Tyanai
dc.contributor.author Davids, Yul D.
dc.contributor.author Mangai, Mary S.
dc.date.accessioned 2019-05-27T14:52:31Z
dc.date.available 2019-05-27T14:52:31Z
dc.date.issued 2019-05
dc.description.abstract Existing research reveals that there has been increasing community impatience related to basic municipal service delivery in developing countries, for example, South Africa. Many scholars have argued that the rise in service delivery protests in South Africa can be attributed to organisational failure to provide satisfactory basic services because many communities remain un-serviced. This article investigates citizen satisfaction with basic municipal service delivery in South Africa and analyses citizen perceptions thereof based on the South African Social Attitude Survey. The study is quantitative in nature. The findings reveal that citizen dissatisfaction with service delivery is influenced by factors such as perceptions of relative deprivation and inequality, unfulfilled political promises, uneven access to services, provision of substandard services and high levels of poverty including disparities which emanate from the post-apartheid regime. The article is relevant at this point because many African municipalities are facing similar service delivery challenges. en_ZA
dc.description.department School of Public Management and Administration (SPMA) en_ZA
dc.description.librarian am2019 en_ZA
dc.description.uri http://um.ase.ro/home.htm en_ZA
dc.identifier.citation Masiya, T., Davids, Y.D. & Mangai, M.S. 2019, 'Assessing service delivery : public perception of municipal service delivery in South Africa', Theoretical and Empirical Researches in Urban Management, vol. 14, no. 2, pp. 20-40. en_ZA
dc.identifier.issn 2065-3913 (print)
dc.identifier.issn 2065-3921 (online)
dc.identifier.uri http://hdl.handle.net/2263/69212
dc.language.iso en en_ZA
dc.publisher Research Centre in Public Administration and Public Services, Bucharest University of Economic Studies en_ZA
dc.rights Research Centre in Public Administration and Public Services, Bucharest University of Economic Studies. en_ZA
dc.subject Municipalities en_ZA
dc.subject Service delivery en_ZA
dc.subject Satisfaction en_ZA
dc.subject Public participation en_ZA
dc.subject Co-production en_ZA
dc.subject South Africa (SA) en_ZA
dc.title Assessing service delivery : public perception of municipal service delivery in South Africa en_ZA
dc.type Article en_ZA


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